Shipping Information

 

Expected Delivery Time

Retail 

  • Within Pakistan: 2–3 working days (after order confirmation)

Couture

  • Delivery Time: 10 to 15 weeks (after order confirmation)

Address Modifications

Once an order is placed (including COD and prepaid), address changes are not allowed. Please ensure the shipping address is correct before confirming your order.

Courier Partner 🇵🇰

Leopards Courier — Our exclusive delivery partner within Pakistan. We leverage their COD Retail service for trusted delivery and collection nationwide. Leopards Courier ServicesLiteCart

Delivery Charges by Zone & Weight (COD Retail via Leopards)

Leopards defines delivery zones by distance from origin city, broadly grouped into:

  • Zone A (Major Cities) – e.g. Karachi, Lahore, Islamabad, Rawalpindi, Multan, Hyderabad, Faisalabad, Peshawar, Sukkur, Gujranwala

  • Zone B (Other Cities across Pakistan)

COD Retail Tariff

Weight Category Zone A (Major Cities) Zone B (Other Cities)
Up to 500 g PKR 165 PKR 205
501 g to 1 kg PKR 195 PKR 245
Additional 1 kg + PKR 150/kg + PKR 180/kg

🔸 Returned shipment charge: PKR 100 per shipment (if recipient unavailable) LiteCart+1Scribd+1ScribdLeopards Courier Services

Order Confirmation & Payments

  • Orders placed Monday to Friday may take up to 2 working days to confirm.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • During high-volume times, verification may take longer.

Cash on Delivery (COD) Orders

  • Up to 3 confirmation calls are made. If not confirmed, the order is canceled.

  • Payment is collected at the shipping address upon delivery.

  • COD amounts are transferred to your bank within the Leopards payment cycle.

Prepaid Orders

  • Processed after fraud check clearance. Failed checks lead to automatic cancellation.

  • Dispatch confirmation email with tracking number is sent—please check your Junk/Spam/Promotions folder.

Order Cancellation & Modification

Orders can be canceled or modified before processing begins. Once processing starts, no changes or cancellations are permitted.

Arzo Official reserves the right to cancel any order due to:

  • Out-of-stock items

  • Pricing or technical errors

  • Declined payments

  • High return ratio

  • Non-service areas

  • Suspicious history

Authenticity Notice

Arzo Official is not liable for products purchased from unauthorized sellers or pages. To ensure authenticity and genuine products at actual prices, please order only via our official website or verified social media pages:

www.arzoofficial.com

Customer Support: +92 332 2205422
Instagram: @weararzoofficial
Facebook: Wear Arzo Official
TikTok: @weararzoofficial