FAQs

1. How can I place an order?

Once you’ve added your desired items to the cart, follow these steps:

To order as a guest:

Click on the shopping cart and proceed to checkout
Enter all the required shipping and contact information
Choose your payment method
Click on ‘Place Order’

To order with an Arzo Official account:

Log into your account
Click on the shopping cart and proceed to checkout
Enter all the required shipping and contact information
Choose your payment method
Click on ‘Place Order’

2. How are the orders confirmed?

After placing an order, you will be prompted to enter a verification code (via SMS) to confirm your order instantly.

3. What if I forget to enter the verification code?

Our customer support team will make up to three call attempts to confirm your order manually.

4. What do the order statuses mean?

Awaiting Confirmation: Order placed but SMS code not entered. Can be canceled.
Confirmed: Order verified via SMS or call. Shipping details are confirmed.
Processing: Payment pending (applies to online paid orders).
Processing at Warehouse: Order sent to warehouse for fulfillment. Order cannot be canceled at this stage.
Pending Order: Delay due to stock issues. Order may be modified, dispatch within 4–5 working days.
Complete: Order dispatched with a tracking number. Cannot be canceled.

5. What are the benefits of ordering through an Arzo Official account?

Be part of our Loyalty Program
Receive Store Credit for out-of-stock or returned items
View Order History and manage your past purchases easily

6. Can I modify my order after placing it?

Unfortunately, orders cannot be modified once placed.

7. Can I exchange items ordered online at a physical outlet?

No. Online orders can only be exchanged by sending the items back within 7 days of purchase in case of exchange or defect.

8. What payment methods are available?

Cash on Delivery (COD)
Online Payment via Debit/Credit Card

9. Is COD available internationally?

COD is only available within Pakistan at the moment.

10. What is Store Credit?

Store Credit is a balance added to your Arzo Official account if your order is canceled or returned. It can be redeemed on future online purchases.

11. How do I redeem my Store Credit?

Log into your account on arzoofficial.com
If you’ve forgotten your password, use the “Forgot Password” option
Once logged in, add items to cart
At checkout, check “Apply Store Credit”
The amount will be automatically applied

Note: Store Credit from online orders can only be used for online purchases.

12. Can I open my parcel before payment on delivery?

No, the parcel must be paid for before opening.
In case of any issues or damage, please contact us at:
+92 332 2205422
support@arzoofficial.com